Return & Refund Policy
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At Prakriti Creation, every piece is crafted and checked with love and care before shipping.
We want you to be happy with your purchase, and our exchange policy is designed to make your shopping experience smooth and worry-free.
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1. No Refund Policy
We currently do not offer refunds on any orders once they are placed.
However, we do provide product exchange under certain conditions (explained below).
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2. Exchange Policy
You can request an exchange only if:
You have received a wrong product (different design or color than ordered).
The product is damaged or defective upon delivery.
To be eligible for an exchange:
You must inform us within 48 hours of delivery via email or WhatsApp.
The product must be unused, unwashed, and in its original packaging with all tags attached.
You’ll need to share clear photos of the product and packaging for verification.
Once approved, we’ll arrange an exchange for the same or similar item (based on stock availability).
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3. Size Difference Policy
Please note:
We do not accept exchanges or returns due to size issues.
We recommend checking the size chart carefully before placing your order.
If you’re unsure, our team will happily assist you in selecting the right fit before your purchase.
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4. Exchange Process
1. Email us at prakriticreation09@gmail.com or WhatsApp us within 48 hours of delivery.
2. Share your order number and product images.
3. Once approved, we’ll guide you through the simple exchange process.
Please note that reverse pickup charges (if applicable) may be borne by the customer.
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5. Non-Exchangeable Items
Products bought during sale, discounts, or clearance are not eligible for exchange.
Custom-stitched, altered, or personalized pieces cannot be exchanged.
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6. Contact Us
For any exchange queries or assistance, please reach out:
📧 Prakriticreation09@gmail.com
📞 +91 74284 35452
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Every outfit at Prakriti Creation is handled with the utmost care — from our studio to your wardrobe.
We truly appreciate your understanding and support of our handcrafted collections. 💚